From April 2022 we are making a change to our Content and Support Packs to ensure we can offer a great value service.
We will offer fast uploads in school term time, and a slower service outside of those times. Where term times differ between schools we have adjusted accordingly.
On fast upload days we're open between 08:30 - 17:30 and you can expect your uploads to be processed within minutes of them arriving in our inbox.
On slow upload days the inbox will be checked irregularly. That may mean waits of several days before your uploads are processed, dependant on staff availability. There is no coverage for emergencies during this time.
If you need access to your website outside of those times we will be producing a user guide and can grant access to SiteLive, your website's content management system.