Content and Support

Building a successful website is just the start of your web journey - to keep visitors coming back you need to produce great content.

With help and support from Pixelbox you can make your site a destination for visitors that will keep them browsing for hours.

Creating quality web content can be tricky and if you don't regularly update your site visitors won't come back. Someone in your organisation may well be fine updating the basics but it's unlikely they have the years of experience that the designers at Pixelbox do.

For a school starting out with a brand new website we recommend the Editor Content and Support Package; it provides unlimited content uploads, priority access to support and filming and editing of one event at your school per term. Schools who have computing firmly embedded in their curriculum may find the Creative Content and Support Package useful for sharing all of their brilliant creations!

The Content and Support Packs listed here are suitable for school clients only, for business clients we'll create a custom package depending on the complexity of your site and the level of support you require.

Package What's Included Annual cost

Creative

Everything from the Browser package, plus this package includes enough time to make videos of two school events each term. We'll professionally film your event, edit it and get it added to your site.

  • Two videos will be filmed, edited and uploaded to your website per term
  • Unlimited content updates, including uploading newsletters, pictures and videos
  • Access to new features and seasonal treats at no extra cost
  • Twitter account management
  • Web hosting
  • SiteLive upgrades
  • 24/7 uptime monitoring
  • Daily site backups
  • Hourly security, intrusion and malware scans
£4,500

Editor

Recommended

Everything from the Browser package, plus this package includes enough time to make a video of one school event each term. We'll professionally film your event, edit it and get it added to your site.

  • One video will be filmed, edited and uploaded to your website per term
  • Unlimited content updates, including uploading newsletters, pictures and videos
  • Access to new features and seasonal treats at no extra cost
  • One on-site meeting to discuss your website per year
  • Twitter account management
  • Web hosting
  • SiteLive upgrades
  • 24/7 uptime monitoring
  • Daily site backups
  • Hourly security, intrusion and malware scans
£3,000

Browser

Perfect for schools who require a managed web solution. You provide the content and we'll upload it. We'll create new pages, add slideshows, videos and perform day-to-day tasks like moderating comments and managing your blogs. Plus we'll update your site to include new features as they become available.

This is our most popular package and means your website will always look professional, consistent and have the latest features.

  • Unlimited content updates, including uploading newsletters, pictures and videos
  • Access to new features and seasonal treats at no extra cost
  • Web hosting
  • SiteLive upgrades
  • 24/7 uptime monitoring
  • Daily site backups
  • Hourly security, intrusion and malware scans
£1,700

Don't see anything you like?

No problem - some clients break the mould! We're happy to tailor a package to your exact needs, please contact us to find out what we can offer.

How quickly will my site be updated?

One of the benefits of being on a Content and Support Package is that you get a little jump up the queue! There's someone monitoring our inbox from 09:00 - 17:00, Monday to Friday.

As long as you follow our guidelines for sending content it'll be uploaded straight away. Last month the average wait for an email to be actioned was seven and a half minutes, although wait times can be slightly longer during busy periods.

There is also a limited out of hours service for our Content and Support Package clients. We don't offer any guarantees but, where possible, we will deal with your request as soon as we can when it comes through.

What do the terms above mean?

Web hosting

All websites require a web server to run on; these host the files and databases necessary to make the site available to the world. The best approach for school websites is to hire space on a server which is maintained by a web hosting company.

Web hosting is provided as part of your Pixelbox package and there are no additional costs for schools taking a Content and Support Pack. For schools who do not require a CSP hosting is charged at £80 per year.

All of our sites use HTTPS (the little padlock you see when you shop online) as standard.

SiteLive

This is the content management system used by all Pixelbox clients. It's custom built to be fast, easy to use and expandable should you find that it doesn't quite fit your needs. It is regularly updated based on user feedback and is included for free with your website.

Uptime monitoring

We'll keep an eye on your site 24 hours a day to make sure that it's always online. We do this using Uptime Robot so we'll be immediately notified if your site goes down for any reason. If it does we'll figure out what's wrong and get you back online as soon as possible.

Site backups

We keep regular snapshots of your site in case we need to restore all, or part of it. It's handy in case something gets accidentally deleted, or if the site is compromised.

Security and malware scans

All sites on the web are targets for hackers and bots looking to comprise them for any number of reasons. They may be looking to place adverts, spread their own message, or track your users. Our security and malware scanners check sites hourly for anything suspicious and will alert our team to any possible intrusion.

If your site becomes compromised, we'll work quickly to restore a clean copy and address the vulnerability that allowed access in the first place.

How does the filming work?

Our Creative and Editor packs include the filming of one or two events at your school per term. These events can be a maximum of two hours long and you'll need to book us with plenty of advanced notice.

Events we commonly film are:

  • Assemblies
  • Christmas shows
  • Parts of sports days
  • Carnivals

A professional videographer will come along and film your event, and we'll edit it in the most appropriate way. For example, if we're filming a show we'll cut out any long pauses or errors, but will otherwise add the whole thing to your site. For a sports day we'll make a short highlights package of the day.

If you don’t have an event you’d like filmed in any one term, we’ll generally let you save up the events within your SLA year (which runs from September) but this is always at our discretion. It’s advisable to check that we have availability to film your event as soon as you know the date because we get booked up very quickly, especially in the summer and at Christmas.

Any children being filmed must have the necessary permissions arranged in advance. We won't cut out, or otherwise obscure children from your video afterwards.

What happens if I don't take a CSP?

We're here to help and support all of our clients, so if you have any questions or experience any technical problems we're happy to assist at our normal hourly rate. Unfortunately we can't upload content for schools who aren't on a CSP, and you won't get any of the new features or seasonal extras available to clients with a Content and Support pack.

Schools who don't take a CSP will need to pay for their web hosting (£80 per year) and also won't benefit from our enhanced site backup and malware protection.

Great content from our schools, sites managed by Pixelbox

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